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Help!  


  1. How do I view program information?
  2. How do I view my registrations and status?
  3. How do I change leagues or sessions?
  4. How do I add a participant or items to my registration?
  5. How do I modify my participant or personal information?
  6. How do I add a teammate or coach request (sports)?
  7. How do I register to be a coach or instructor?
  8. How do I view rosters and schedules (sports)?
  9. How do I view or change payment information?
  10. How do I change my email address or password?
  11. How do I change schedule reminder notification time & email (sports)?
  12. I forgot my password.
  13. I forgot my email address or can’t get my password.
  14. I never received my confirmation notice.
  15. How do I cancel my registration?
  16. How do I cancel a participant (sports)?
  17. How do I remove my email from the list?
  18. I registered using a different email address. How can I merge them?
  19. What do I do if I received a credit card decline notice (sports)?
  20. What do I do if I received a credit card decline notice (other)?
  21. Why can't I access the system?
  22. Why can't I get past "Step 1" of the registration process?
  23. Who should I contact if I have further questions?
Help Instructions
Q
1. How do I view program information?

At the home page, select the program name to highlight it. Click the I am a new user button and hit GO. The 4-Step Registration screen will be displayed, with the name of the program you selected shown above. Click on the Program Information link located in the yellow-shaded box on the right hand side of the screen. Available information on the program will be displayed.


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Q
2. How do I view my registrations and status?

To check on the status or view your registration, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select View Your Registrations or Registration Status. At the Member Login screen, enter your email address and password - then click Sign In.
  2. Registration Status shows the current status of all registrations and the availability of rosters and schedules. Verify the registration checklist. You should have three checkmarks in order for your registration to be complete.
  3. The Registrations page displays all current registrations. Click on the VIEW link that is next to the registration you want to view.
  4. Click on the PAYMENTS link next to each participant, to view billing status. Click Done to return to the Registrations screen.

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Q
3. How do I change leagues or sessions?

To change leagues, you must re-register the participant in the correct league and cancel the participant's incorrect registration. You will receive a refund to your credit card. Go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Modify Registrations. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen click on MODIFY next to the registration you want to change. The Update Registration page will list all participants.
  3. Click on ADD PARTICIPANTS at the top of the Update Registration page. Re-enter the participant information, along with the correct league choice. When completed, press ADD. The participant’s new registration will be shown.
  4. Click the PAYMENTS link next to the new participant’s registration, to view billing status. Click Done to return to the Update Registration page.
  5. Click CANCEL next to the participant entry that is in the wrong league. Just that participant will be cancelled. You will be asked Are you sure you want to cancel your registration? Click Yes and then Okay.
Note: Your credit card will be billed and refunded automatically. No email confirmation will be sent.

To change camps or class sessions, you must re-register the participant in the correct camp or session and cancel the participant's incorrect registration. Go to the home page menu and:
  1. Click the I have registered previously button and select the organization you registered with - then hit GO. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Catalog page select the appropriate categories to locate the correct session or class item. Once you have located the correct item, click the Add link that is next to it.
  3. Enter the participant’s name and click Continue. Add all items you need to purchase before completing the checkout process.
  4. To cancel the incorrect registration, see How do I cancel my registration?

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Q
4. How do I add a participant or items to my registration?

To add participant(s) to your sports registration, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Modify Registrations. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen click on MODIFY next to the registration you want to add a participant to. The Update Registration page will list all current participants.
  3. Click on ADD PARTICIPANTS at the top of the Update Registration page. Enter the new participant’s information making sure the correct league is chosen. When completed, press ADD. The participant’s new registration will be shown.
  4. Click the PAYMENTS link next to the new participant’s registration, to view billing status. Click Done to return to the Update Registration page.
Note: Your credit card will be billed automatically. No email confirmation will be sent.

To add a participant, or add items such as transportation to your camp or class registration, go to the home page menu and:
  1. Click the I have registered previously button and select the organization you registered with. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Catalog page select the appropriate categories to locate the session or class items you want to register another participant in. Once you have located the correct items, click the Add link next to them.
  3. Enter the participant’s name for each item and click Continue. Add all items you need to purchase before completing the checkout process.

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Q
5. How do I modify my participant or personal information?

To update the information in your registration, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Modify Registrations. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen click on MODIFY next to the registration you want to change. The Update Registration page will then be displayed.
  3. For sports registrations, select EDIT next to the Personal Information or Participant Information section that needs to be updated. The Edit page for that section will appear. Make all required changes and click Save Changes. You will be returned to the Update Registration screen. Select OK.
  4. For all other registrations, click on the appropriate link to edit the billing or registration information. When you’ve completed editing your registration, select Update, and then Done to return to the Update Registration screen.

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Q
6. How do I add a teammate or coach request (sports)?

See How do I modify my participant or personal information? Here you can add a teammate or coach request by editing the Participant Information section. Be sure to include their correct phone number so these requests can be properly linked to your participant’s registration.


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Q
7. How do I register to be a coach or instructor?

To register to be a coach or instructor, go to the home page menu and:
  1. Under Register select Coach / Instructor. The Register as a Coach or Instructor page will be displayed.
  2. Search, or select from the list of organizations and programs, the one you want to be a coach or instructor for. Click on the name of the program to highlight it. Select either I am a new user or I have registered previously, depending on your status.
  3. If you have registered previously, at the Member Login screen use the same email address and password that you entered before, and then hit GO.
  4. Enter all of the information listed on the Coach Registration Form page (you will need to scroll down to view the entire form). When all fields have been completed, press Submit Coach Registration located at the bottom of the form.

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Q
8. How do I view rosters and schedules (sports)?

To view the participant’s or coach’s team rosters and schedules when they are posted by the organization, go to the home page menu and:
  1. Select either View Rosters or View Schedules listed in the Members section. At the Member Login screen, enter your email address and password - then click Sign In.
  2. The rosters and schedules for each participant will be displayed. Scroll down the page if you have multiple participants to see all available rosters and schedules.
  3. Alternately, select Registration Status listed in the Members section. Click on the View Rosters or View Schedules link next to each participant's name.

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Q
9. How do I view or change payment information?

To view your payment information, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select View Your Registrations. At the Member Login screen, enter your email address and password - then click Sign In.
  2. A list of all your registrations will be displayed. Click on MODIFY or VIEW next to the registration you want to view or modify. The Update Registration screen will appear.
  3. For sports registrations click the PAYMENTS link next to each participant to view the payment transaction status. Click Done to return to the Update Registration screen.
  4. For all other registrations, in the Profile section select Billing Profile. At the Modify Billing Profile screen, view or update your credit card information and click on Update. In the Registrations section, click on the View Payments link at the bottom, to view all payment transactions.

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Q
10. How do I change my email address or password?

To update your email address or password in your membership profile, go to the home page menu and:
  1. Click on My Profile listed under the Members section. Select Change Email or Change Password. At the Member Login screen, enter your current email address and password - then click Sign In.
  2. Edit your membership profile as necessary: change your email address or password, update your personal information, or uncheck the email notification option(s) to remove your email address from the list.
  3. Click on Update and then Done to return to the home page.

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Q
11. How do I change schedule reminder notification time & email (sports)?

If available, to change your schedule reminder notification time or email address, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Modify Registration. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen click on MODIFY next to the registration you want to update. The Update Registration page will list all current participants.
  3. Click EDIT in the Participant Information section and update the notification time period or notification email address.
  4. Click on Save Changes and then OK. Repeat for all participants.

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Q
12. I forgot my password.

For security reasons, you must use our automatic notification system to request your password. Any difference in the email address you enter from what is in the system will result in you not obtaining your password. Go to the home page menu and:
  1. Click on My Profile listed in the Members section. Select Update My Profile. At the Member Login screen, select the link Have you forgotten your password? Click here.
  2. Enter the exact email address you used to register and click on the Get my password! link. Your password will be sent to your email address in just a few minutes.

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Q
13. I forgot my email address or can’t get my password.

If you have forgotten your email address, entered an invalid email address, or have unsuccessfully tried to get your password, please fill out a Support Request Form online.


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Q
14. I never received my confirmation notice.

The most likely causes for not receiving a confirmation notice include: you changed your email address and can no longer access it, you did not enter a valid email address to begin with, or there was a mail server delivery problem. To confirm the status of your registration, go to the home page menu and:

  1. Click on My Registrations listed under the Members section. Select Registration Status. At the Member Login screen, enter your email address and password - then click Sign In.
  2. Verify the registration checklist. You should have three checkmarks in order for your registration to be complete.


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Q
15. How do I cancel my registration?

If the organization allows online cancellations, to cancel ALL PARTICIPANTS in your registration and receive a refund, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Cancel Registration. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen, click CANCEL next to the registration you want to cancel.
  3. For sports registrations, the Update Registration page will be displayed. Click the CANCEL ALL link. All participants in this registration will be canceled. You will be asked Are you sure you want to cancel? Click Yes.
  4. For all other registrations, the View Registrations page will be displayed. In the Registrations section, click on the CANCEL link next to the item(s) you want to cancel.
Note: If the organization does not allow online cancellations, please contact the organization in order to cancel your registration and request a refund.


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Q
16. How do I cancel a participant (sports)?

If an organization allows online cancellations, to cancel an individual participant's registration and receive a refund, go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Cancel Registration. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen, click on CANCEL that is next to the registration containing the participant(s) you want to cancel. The Update Registration page will be displayed listing all participants.
  3. Click the CANCEL link in the Participant Information section of the participant you want to cancel. You will be asked Are you sure you want to cancel this participant? Click Yes and then Okay.

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Q
17. How do I remove my email from the list?

To stop receiving email from the organization(s) you registered with, go to the home page menu and:
  1. Click on My Profile listed under the Members section. Select Unsubscribe. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the bottom of the Personal Profile page, uncheck the box labeled Email me with registration updates and information. Click on Update and then Done.

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Q
18. I registered using a different email address. How can I merge them?

  1. Select Change Email listed in the Members Personal Profile section. At the Member Login screen, enter the email address and password of the account you wish to merge - then click Sign In.
  2. At the Personal Profile page enter the login email address and password of the registration you want to merge with.
  3. Click on Update and then Done to return to the home page.

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Q
19. What do I do if I received a credit card decline notice (sports)?

The credit card information you submitted with your sports program registration was recently declined. Please follow the instructions below to complete the processing of your payment, or you will not be registered in the program. Go to the home page menu and:
  1. Click on My Registrations listed under the Members section. Select Modify Registration. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen, each registration will have a Status identified next to it. You should see the message Declined - Click here to resolve. Click on this link and the Payment Help Center screen will be displayed.
  3. Verify that the credit card information shown is either correct or needs updating. You have the option to Modify the credit card if it is incorrect, or Retry if you know your credit card information is valid.

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Q
20. What do I do if I received a credit card decline notice (other)?

Please follow the instructions below to complete the processing of your payment, or you will not be registered in the program. Go to the home page menu and:

  1. Click on My Registrations listed under the Members section. Select Modify Registration. At the Member Login screen, enter your email address and password - then click Sign In.
  2. At the Registrations screen, each registration will have a Payment Status identified next to it. You should see the message Declined - Click here to resolve.
  3. At the View Registration screen, you have two choices available to complete your payment. If you know your credit card information is valid continue with step d now. If you need to update your credit card information, first click on Billing Profile. At the Modify Billing Profile screen, enter your new credit card information and click on Update.
  4. Select View Payments to show your payment history. You will see a list of charges and payments made to your account. The payment item needing attention will have a status of declined. Click on the declined link to display the Retry Purchase screen. Verify that the credit card information is correct. If it is, hit Yes. Otherwise, select No and return to Billing Profile to correct.


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Q
21. Why can't I access the system?

If you are unable to login to the system, you can request the system to email your password (see I forgot my password). If you have forgotten your email address, entered an invalid email address, or have unsuccessfully tried to get your password, please fill out a Support Request Form. Notice: If you are trying to access our website from behind a firewall which is preventing you from accessing our secure server, try using the standard server link located under the GO button.


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Q
22. Why can't I get past "Step 1" of the registration process?

If you registered before and did not click the I have registered previously button on the home page, then in Step 1 you must enter your exact email address and password that you used when you registered before. If there is a conflict with the login email address, you will not be able to proceed. Make sure you are using the same login email address and password, or enter a different email address!


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Q
23. Who should I contact if I have further questions?

Questions regarding scheduling, rosters, or classes should be referred to your Organization administrator. If you are having difficulties with the registration process on this site, please fill out a Support Request Form online.


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